Virginia Mason Medical Center: Patients & Visitors

The main hospital doors at 925 Seneca Street are open from 6 a.m. to 6 p.m., Monday through Friday. The doors to the Emergency Services department, at the corner of Spring Street and Terry Avenue, are open 24 hours a day. You may enter the Emergency Department from Spring Street.

For appointments in the Buck Pavilion, please park in the Buck Garage. If your appointment is in the Lindeman Pavilion, park in the Lindeman Parking Garage, located under the building. Additional parking is available under the Benaroya Research Institute and the Terry and University Parking Lot.

Valet Parking: Bring your car to these locations and we'll do the parking for you.

• Buck Pavilion Valet (1100 Ninth Ave.): Monday through Thursday - 5 a.m. to 6 p.m.; Friday - 6 a.m. to 6 p.m.

Benaroya Research Institute Garage (1201 Ninth Ave.): Enter westbound from Seneca Street between Ninth Avenue and Eighth Avenue. Elevators provide access to the street level on the corner of Ninth and Seneca. 6'5" clearance.

• Monday through Friday (attended): 6 a.m. to 5:30 p.m.

Buck Garage (1100-1123 Ninth Ave.): Enter from Ninth Avenue, across the street from the Buck Pavilion. This garage does not provide elevator access. 6'4" to 6'6" (lower level) clearance. This lot uses pay stations.

• Open 24/7

NOTE: You will need to pay your parking inside the facility before returning to your car.

Lindeman Parking Garage (1201 Terry Ave.):

Enter westbound from Seneca Street between Terry and Ninth avenues. This lot is located underneath the Lindeman Pavilion. There is elevator access directly into the Lindeman Pavilion from this garage. 6'2" to 6'8" clearance. This lot uses pay stations.

• Monday through Friday: 5 a.m to 8:30 p.m.
• Saturday, Sunday: 8 a.m. to 9 p.m.

NOTE: You will need to pay your parking inside the facility before returning to your car.

Terry and University Parking Lot (1301 Terry Ave., outside surface lot): Located northeast of Lindeman Pavilion. From Seneca Street take Terry Avenue (across from Hospital turn around) to the parking lot.

• Days and times this lot is attended (otherwise, use electronic pay machine — on evenings and weekends):
• Sunday through Saturday: Open 24 hours

Terry and Spring Lot: Enter on Terry Avenue, between Spring Street and Madison Street, and across from Sorrento Hotel.

• Sunday through Saturday: Open 24 hours

Security officers are available upon request to escort visitors and others to their vehicles. If you’d like an escort, please ask a nurse to contact security.

All entrances of the medical center are wheelchair accessible. If you need a wheelchair or other special equipment, call our internal transport team at 206-625-7373, ext. 61322.

Virginia Mason Medical Center offers free wireless internet access to our guests and patients on our “vmguest” network. Wireless access is available in patient rooms, waiting areas, lobbies, and in the hospital breezeway on level 4.

Cell phone waiting lot
The Terry and University parking lot will be available for companions of clinic or hospital patients who are waiting outside Virginia Mason Medical Center downtown facilities. The Lindeman Pavilion restrooms will also be available to companions while they are waiting.

For your convenience, Virginia Mason Medical Center offers multiple dining options for patients and visitors.

• Four Seasons Cafe: The Four Seasons Cafe, located on the fourth floor of the hospital, offers full meals, a deli with sandwiches made to order, snacks, and vending machines. Meals are served from 6:30 a.m. to 7 p.m., Monday through Friday, and 6:30 a.m. - 6 p.m., Saturday and Sunday.

• Breezeway Brew: Starbucks® coffee, pastries, sandwiches, and snacks are available in the breezeway just east of the hospital lobby. Open weekdays from 6:30 a.m. to 5 p.m. and Saturdays from 7 a.m. to 1 p.m.

• Vending Machines: Vending machines with a wide range of snacks and beverage options are located outside the Four Seasons Cafe on the fourth floor of the hospital.

Virginia Mason Franciscan Health hospitals and clinics provide auxiliary aids and interpreter services to ensure that our patients and visitors have effective communication. If you have a preferred language other than English or if you are deaf, hard of hearing, or deaf blind, you can access language and interpreter services at no charge. Learn more about our language and interpreter services.

All lost and found items are inventoried and stored by Security Services. All inquiries are addressed in the order received and as soon as a representative can investigate the inquiry.

Virginia Mason Franciscan Health Foundations build relationships that inspire charitable giving. Our volunteers help us fulfill our mission of providing quality, compassionate health care to the community.

Bailey-Boushay House provides compassionate, highly-professional care for people with HIV/AIDS. Many of our clients also deal with chemical dependencies, mental health issues and/or homelessness.

Owned and operated by Virginia Mason Medical Center, Bailey-Boushay House programs for clients with HIV/AIDS include:

• A licensed, 35-bed skilled nursing home
• End-of-life care as part of our inpatient program
• A comprehensive HIV outpatient program
• Chemical dependency outreach services
• A homeless shelter and housing stability programs

As space permits, our inpatient program also provides end-of-life care for people with other complex conditions, including ALS, Huntington’s Disease, and cancer.

A Center of Excellence is a medical program that provides the most expert and highest level of patient care. They treat complex medical conditions while meeting the most rigorous quality, safety, and patient experience standards to provide successful results. These programs were designed to improve patient access to world-class care across the country. Many of our Centers of Excellence patients are out of state and don’t have access to exceptional quality care closer to home. Learn more.

It's easy to pay your Virginia Mason Franciscan Health bill online. Visit billing resources FAQs to learn more.

206-624-1144

If your provider has arranged for you to be admitted to the hospital for a procedure other than surgery, please come to the admitting reception desk at the hospital lobby entrance at 925 Seneca Street. 

If you arrive from the Lindeman Pavilion via the Skybridge or from the Buck Pavilion, the hospital lobby is located on level 4.

If you’re having surgery, you’ll receive a call from your surgeon's office the day before to assign your arrival time at Virginia Mason Medical Center. On the morning of your surgery, you should report to the either the registration desk on level 5 of the Lindeman Pavilion or the surgery check-in on level 6 of the hospital, with access from outside at 1000 Spring St. After registration, you’ll be taken to the operating room area.

What to bring

• Your insurance card
• A photo ID (e.g., driver’s license)
• Emergency contact information
• Current employer’s address and phone number
• If your regular doctor is located out of the area, their contact information
• In addition, you may be asked by the department to which you’re being admitted to bring in X-rays or other medical records
• If you have a Living Will or Advance Directive, bring a copy so it is made part of your medical record

Preparing for your visit

If you have an appointed time for a test or procedure, please arrive 15 minutes early or as instructed by the scheduling staff to avoid delays. If you’ll be going home following a procedure, arrange for someone to drive you. If staying overnight, you may choose to bring your own toiletries, but please leave valuable items (jewelry, cash, credit cards, etc.) at home.

Please be prepared to list all medications and herbal supplements you take as well as previous surgeries, resulting complications, and problems related to an anesthesia, medications, or allergies.

Preparing for your stay

While most of the things you will need when you’re in the hospital are provided, you may want to consider bringing toiletries and comfortable clothes with you to help make your stay more comfortable. 

Remember to bring your insurance card as well, but leave any valuables (credit cards, jewelry, large amounts of cash) at home. The hospital cannot assume responsibility for the safekeeping of these items. Also, do not bring your medications with you to the hospital. Instead, bring a list of the medications, the dosages and times you take them.

Visit procedure preparation or preparing for your operation to learn more.

Our Downtown Seattle laboratory, located in the Buck Pavilion, Level 6 (1100 Ninth Ave. Seattle) provides superior customer service that meets the needs of our patients and providers. The laboratory is open Monday - Friday, 7 a.m.-5:30 p.m., Saturday, 8 a.m.-12:30 p.m., and is closed on Sundays. Learn more.

When your doctor determines you’re ready to leave the hospital, he or she will confirm your discharge. You should plan to have a friend or family member help you when it’s time to leave.

Each patient room has a telephone and TV.

There is no charge for local calls; however, the hospital doesn’t provide free long-distance phone service. All long-distance calls from our patients’ rooms must be collect or charged to the caller’s home phone number or credit card. Cell phones may be used inside the hospital as long as their use does not disrupt patient care or the care environment.

• Patient Rights and Responsibilities, Interpreters, Organ/Tissue Donors, Patient Safety
• Patient Rights Frequently Asked Questions
• Patient Discounts and Fiinancial Assistance
• Patient Satisfaction, Advocates and Concerns, Ethical and Religious Directives, Living Will, Service Animals
• Durable Power of Attorney Form
• Privacy Notice
• Medical Records
• Virginia Mason Franciscan Health Policies

When you entrust your care to us, we strive to provide care in the safest environment possible. If you have a concern about patient safety, quality of care or other problem, we encourage you to first discuss them with your physician or ask to speak with the manager of that area. 

Our professionally trained chaplains are available to provide emotional and spiritual support and honor what matters most to you through compassionate listening, crisis intervention, grief and bereavement resources, and patient advocacy. Chaplains provide respectful spiritual and emotional care to people of all faiths, beliefs, and values. Chaplains are available daily from 7:30 a.m. to 4 p.m. 

To request a chaplain visit, speak with the bedside nurse or call the Spiritual Care office 206-583-6463.

The chapel is located on Level 4 between Admitting and the Four Seasons Cafe. This space is set aside for quiet reflection and prayer for patients, visitors, and staff of all faiths. It is open 24 hours a day, seven days a week.

The Bereavement Support Program has been established to assist those family members who have lost a loved one while they were a patient at Virginia Mason Medical Center. Family members who choose to participate will receive monthly correspondence, for a period of approximately one year, focusing on topics related to the grieving and healing process. For more information, please call 206-583-6463.

Our patient stories speak volumes about the compassionate care we provide to patients and families. See how we’re making a difference and helping people live longer, healthier lives.

For appointments in the Buck Pavilion, please park in the Buck Garage. If your appointment is in the Lindeman Pavilion, park in the Lindeman Parking Garage, located under the building. Additional parking is available under the Benaroya Research Institute and the Terry and University Parking Lot.

Valet Parking: Bring your car to these locations and we'll do the parking for you.

• Buck Pavilion Valet (1100 Ninth Ave.): Monday through Thursday - 5 a.m. to 6 p.m.; Friday - 6 a.m. to 6 p.m.

Benaroya Research Institute Garage (1201 Ninth Ave.): Enter westbound from Seneca Street between Ninth Avenue and Eighth Avenue. Elevators provide access to the street level on the corner of Ninth and Seneca. 6'5" clearance.

• Monday through Friday (attended): 6 a.m. to 5:30 p.m.

Buck Garage (1100-1123 Ninth Ave.): Enter from Ninth Avenue, across the street from the Buck Pavilion. This garage does not provide elevator access. 6'4" to 6'6" (lower level) clearance. This lot uses pay stations.

• Open 24/7

NOTE: You will need to pay your parking inside the facility before returning to your car.

Lindeman Parking Garage (1201 Terry Ave.):

Enter westbound from Seneca Street between Terry and Ninth avenues. This lot is located underneath the Lindeman Pavilion. There is elevator access directly into the Lindeman Pavilion from this garage. 6'2" to 6'8" clearance. This lot uses pay stations.

• Monday through Friday: 5 a.m to 8:30 p.m.
• Saturday, Sunday: 8 a.m. to 9 p.m.

NOTE: You will need to pay your parking inside the facility before returning to your car.

Terry and University Parking Lot (1301 Terry Ave., outside surface lot): Located northeast of Lindeman Pavilion. From Seneca Street take Terry Avenue (across from Hospital turn around) to the parking lot.

• Days and times this lot is attended (otherwise, use electronic pay machine — on evenings and weekends):
• Sunday through Saturday: Open 24 hours

Terry and Spring Lot: Enter on Terry Avenue, between Spring Street and Madison Street, and across from Sorrento Hotel.

• Sunday through Saturday: Open 24 hours

Security officers are available upon request to escort visitors and others to their vehicles. If you’d like an escort, please ask a nurse to contact security.

To find out what room a patient is in before your visit, please call us at 206-624-1144 or visit the admitting desk upon arrival.

Virginia Mason Medical Center is located at 925 Seneca Street on our Seattle Main Campus. For your convenience, you may be dropped off or picked up at the hospital lobby in the circular driveway on Seneca Street. If you arrive from the Lindeman Pavilion via the skybridge or from Buck Pavilion, the hospital lobby is located on level 4. The admitting desk is conveniently located next to the lobby.

If you are unable to visit a patient in the Virginia Mason Medical Center Hospital, please feel welcome to send a free e-mail message to them. Patient e-mails are delivered once each day, Monday through Friday, with postal mail. There is no delivery service on weekends. Please only use this form to contact a patient.

Visitors are welcome at Virginia Mason Medical Center during our visiting hours. View our Visitor Information page for additional information

View our Accommodations & Amenities page for area hotel options and more.