Patients and Visitors: St. Elizabeth Hospital

Complimentary valet parking service is provided at the main entrance to St. Elizabeth Hospital from 7 a.m. until 6 p.m. Monday through Friday. Also, parking is free on the public streets around and near the hospital.

Floor plan and visitor guide

Patients and visitors with laptops and other wireless devices will find fast, convenient, and free broadband service in the Emergency Services department, cafeteria and select waiting areas. Users should note the connection is not encrypted and users assume all responsibility for access.

Cell phones may be used inside the hospital so long as their use does not disrupt patient care or the care environment.

Patients, visitors and employees alike may purchase snacks, hand-crafted salads and sandwiches, or hot meals at St. Elizabeth's Cornerstone Café, which features delicious, well-prepared, heart-healthy food and an outdoor, landscaped patio with a view of Mount Rainier. The café is open at meal times seven days a week with grab-and-go items, espresso and grill items available between meal times. Print our café coupon, bring it with you, and get 10 percent off!

Monday through Friday open at 6:30 a.m. for continental breakfast and espresso; 7-10:30 a.m. for hot breakfast; 11 a.m. - 2 p.m. for lunch; 4-7:15 p.m. for dinner. Grab-and-go items, espresso and grill items are available between meal times. Saturday and Sunday open at 7 a.m. for continental breakfast and espresso; 8-10:30 a.m. for hot breakfast; same lunch and dinner meal schedule as weekdays.

Virginia Mason Franciscan Health hospitals and clinics provide auxiliary aids and interpreter services to ensure that our patients and visitors have effective communication. If you have a preferred language other than English or if you are deaf, hard of hearing, or deaf blind, you can access language and interpreter services at no charge. Learn more about our language and interpreter services.

Lost and found items are taken to the hospital’s Security Office.

Virginia Mason Franciscan Health Foundations build relationships that inspire charitable giving. Our volunteers help us fulfill our mission of providing quality, compassionate health care to the community.

Patient and family web pages are Internet-based tools that enable patients or their families to build web pages to keep family and friends updated on developments in the patient's condition and treatment.

The web pages are easy to access and navigate. They can display photos and information, and allow visitors who have been invited to leave messages for the patient.

The links below will take you to websites that allow you to create free patient web pages:

CaringBridge

It's easy to pay your Virginia Mason Franciscan Health bill online. Visit billing resources FAQs to learn more.

360-802-3219

Floor plan and visitor guide

Whether you're coming in for an X-ray, treadmill, or daily injection, you will need to check in at the Admitting/Registration Desk. We need to know you're here, and if applicable, update your patient information to keep it current.

The admissions/registration process is the first part of your hospital visit, and an important step in ensuring a pleasant stay. We are located through the set of double doors next to the Emergency Services department entrance on Battersby Avenue.

Between 8 p.m. and 8 a.m., you may enter the hospital via the sliding glass doors at the Emergency Services department or Registration entrance. Please ring the bell if the door is locked. You may use the ambulance ramp to drop someone off, but please don’t park there.

Each patient should bring his/her insurance card and an ID (driver’s license, photo ID) for photocopying, emergency contact information, and your current employer's address and phone number. If your regular provider is located out of the area, then bring his/her contact information as well. In addition, you may be asked by the department to which you're being admitted to bring in X-ray films or other medical records. If you have a Living Will or Advance Directive, bring a copy so that it is made part of your medical record.

If you have an appointed time for a test or procedure, please arrive 15 minutes early or as instructed by the scheduling staff in order to avoid delays.

If staying overnight, please leave valuable items (jewelry, cash, credit cards, etc.) at home.

If you have been sent to the hospital from your provider's office, you must register before being seen in the Emergency Services department. If your provider has sent you to the hospital to be admitted to any other department, keep in mind that we need orders from them before that admission can be completed. If you or a loved one is arriving by ambulance, your admission can be handled by the clerk, or a family member can provide us with the information we need.

Be prepared

Planning ahead for your hospital visit will make the experience as comfortable as possible.

The hospital needs to know your medical history. Bring a list of all medications and herbal supplements you take and also write down previous surgeries, resulting complications, problems related to an anesthesia, medications, or allergies.

If staying overnight, bring any personal items you might need. If you are going home following a procedure, you will need someone to drive you.

Each patient room has a telephone and TV.

A telephone is located in each patient’s room. For local calls, press nine and then the phone number. For long-distance calls, press zero to reach the operator who will place the call for you. All long-distance calls from patients’ rooms are toll-free.

Courtesy phones are located at several locations in the hospital.

• Patient Rights and Responsibilities, Interpreters, Organ/Tissue Donors, Patient Safety
• Patient Rights Frequently Asked Questions
• Patient Discounts and Fiinancial Assistance
• Patient Satisfaction, Advocates and Concerns, Ethical and Religious Directives, Living Will, Service Animals
• Durable Power of Attorney Form
• Privacy Notice
• Medical Records
• Virginia Mason Franciscan Health Policies

When you entrust your care to us, we strive to provide care in the safest environment possible. If you have a concern about patient safety, quality of care or other problem, we encourage you to first discuss them with your physician or ask to speak with the manager of that area. Please call our Patient Safety Hotline at 253-426-6289 if you have concerns about safety that have not been addressed.

Our professionally trained chaplains are available to provide emotional and spiritual support and honor what matters most to you through compassionate listening, crisis intervention, grief and bereavement resources, and patient advocacy. Chaplains provide respectful spiritual and emotional care to people of all faiths, beliefs, and values. Chaplains are available on site from 8 a.m. to 4 p.m. on Tuesdays and Thursdays; otherwise, by request. 

To request a chaplain visit, speak with the bedside nurse or call the Spiritual Care office 360-802-8681.

The chapel is located on the second floor. This space is set aside for quiet reflection and prayer for patients, visitors and staff of all faiths. It is open 24 hours a day, seven days a week.

Hospitals have used natural landscaping, gardens and fresh air as components of healing for centuries. Located outside the main entrance, the Healing Garden at St. Elizabeth continues with this tradition, offering patients, visitors and staff a natural and beautiful setting for quiet conversation, contemplation, healing and prayer.

The Bereavement Support Program has been established to assist those family members who have lost a loved one while they were a patient at our Virginia Mason Franciscan Health hospitals. Learn more about the program and find support group offerings.

Our patient stories speak volumes about the compassionate care we provide to patients and families. See how we’re making a difference and helping people live longer, healthier lives.

Complimentary valet parking service is provided at the main entrance to St. Elizabeth Hospital from 7 a.m. until 6 p.m. Monday through Friday. Also, parking is free on the public streets around and near the hospital.

Regular visiting hours at St. Elizabeth Hospital are from 5 a.m. until 9 p.m. daily for all inpatient units. Please enter through the Emergency Entrance after 5 p.m. and on Saturdays and Sundays. Exceptions to regular visiting hours are determined by the nursing staff based on the patient's needs and condition. Please check in at the nurses station before entering a patient room.

Visitors are welcome at St. Elizabeth Hospital during our visiting hours. View our Visitor Information page for additional information

View our Accommodations & Amenities page for area hotel options and more.