Patients and Visitors: St. Clare Hospital

Free parking is provided for patients and visitors in parking lots on the hospital campus.

Floor plan and visitor guide

Patients and visitors with laptops and other wireless devices will find fast, convenient, and free broadband service in the Emergency Services department, cafeteria and select waiting areas. Select “visitor” for access.

Users should note the connection is not encrypted and users assume all responsibility for access.

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment.

A telephone is located in each patient’s room. For local calls, dial nine and then the phone number. For long-distance calls, dial 0 to reach the operator who will place the call for you. All long-distance calls from patients’ rooms are toll-free.

A pay phone is available in the Emergency Services department waiting area.

Cafeteria

Our patients are provided meals approved by a team of health care professionals and prepared with the patients’ treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the Café, located on the first floor. The Café is open for breakfast, lunch and dinner, 7 a.m. to 7 p.m., seven days a week.

Coffee Bar

Enjoy an espresso drink, cup of coffee, or grab-and-go snack item in our hospital lobby, Monday through Friday, 7 a.m. to 3:30 p.m.

Vending machines containing soft drinks and various snack foods are located near the Emergency Services department.

Virginia Mason Franciscan Health hospitals and clinics provide auxiliary aids and interpreter services to ensure that our patients and visitors have effective communication. If you have a preferred language other than English or if you are deaf, hard of hearing, or deaf blind, you can access language and interpreter services at no charge. Learn more about our language and interpreter services.

Lost and found items are taken to the hospitals Security Office.

Virginia Mason Franciscan Health Foundations build relationships that inspire charitable giving. Our volunteers help us fulfill our mission of providing quality, compassionate health care to the community.

It's easy to pay your Virginia Mason Franciscan Health bill online. Visit billing resources FAQs to learn more.

253-985-6966

Whether you’re coming in for an X-ray, treadmill stress test, or daily injection, you’ll need to check in at the registration desk. We need to know you're here, and if applicable, update your patient information to keep it current.

Bring with you:

• Your insurance card
• A photo ID (e.g., driver’s license)
• Emergency contact information
• Current employer's address and phone number
• If your regular physician is located out of the area, his/her contact information
• In addition, you may be asked by the department to which you're being admitted to bring in X-ray films or other medical records
• If you have a Living Will or Advance Directive, bring a copy so that it is made part of your medical record

If you’ve been sent to the hospital from your physician’s office, you must register before being seen in the Emergency Services department. If your physician has sent you to the hospital to be admitted to any other department, keep in mind that we need orders from him or her before that admission can be completed. If you or a loved one is arriving by ambulance, the clerk can handle your admission, or a family member can provide us with the information we need.

While you’re in the hospital, your care may be coordinated by a hospitalist, a physician who specializes in the care of hospitalized patients. St. Clare Hospital has a team of hospitalists to provide care 24 hours a day, seven days a week. Your hospitalist will work closely with your personal doctor to ensure your care is coordinated and your provider will be fully informed about your progress during your hospital stay.

Preparing for your visit

If you have an appointed time for a test or procedure, please arrive 15 minutes early or as instructed by the scheduling staff in order to avoid delays. If you’ll be going home following a procedure, you’ll need to arrange for someone to drive you home. If staying overnight, you may choose to bring your own toiletries, but please leave valuable items (jewelry, cash, credit cards, etc.) at home.

Please be prepared to list all medications and herbal supplements you take as well as previous surgeries, resulting complications and problems related to an anesthesia, medications or allergies.

Each patient room has a telephone and TV.

There is no charge for local calls; however, the hospital does not provide free long-distance phone service. All long-distance calls from our patients’ rooms must be collect or charged to the caller’s home phone number or credit card. Cell phones may be used inside the hospital so long as their use does not disrupt patient care or the care environment.

• Patient Rights and Responsibilities, Interpreters, Organ/Tissue Donors, Patient Safety
• Patient Rights Frequently Asked Questions
• Patient Discounts and Fiinancial Assistance
• Patient Satisfaction, Advocates and Concerns, Ethical and Religious Directives, Living Will, Service Animals
• Durable Power of Attorney Form
• Privacy Notice
• Medical Records
• Virginia Mason Franciscan Health Policies

When you entrust your care to us, we strive to provide care in the safest environment possible. If you have a concern about patient safety, quality of care or other problem, we encourage you to first discuss them with your physician or ask to speak with the manager of that area. 

A pharmacist is on duty at the hospital 24 hours a day to fill the pharmaceutical needs of our inpatients.

Also, most prescriptions can be filled and over-the-counter drugs obtained at the Virginia Mason Franciscan Health Pharmacy on the hospital’s first floor. The retail pharmacy is open from 9 a.m. to 5 p.m. Monday through Friday to serve patients and the public. The phone number is 253-985-6290.

Our professionally trained chaplains are available to provide emotional and spiritual support and honor what matters most to you through compassionate listening, crisis intervention, grief and bereavement resources, and patient advocacy. Chaplains provide respectful spiritual and emotional care to people of all faiths, beliefs, and values. Chaplains are available daily from 7:30 a.m to 4 p.m. 

To request a chaplain visit, speak with the bedside nurse or call the Spiritual Care office 253-985-6452.

The chapel is located on the first floor. This space is set aside for quiet reflection and prayer for patients, visitors and staff of all faiths. It is open 24 hours a day, seven days a week. There is a Prayer Request Book, where you are invited to ask for prayers on behalf of yourself or a loved one.

Hospitals have used natural landscaping, gardens, and fresh air as components of healing for centuries. Located behind the chapel, the Reflection Garden at St. Clare continues with this tradition, offering patients, visitors and staff a natural and beautiful setting for quiet conversation, contemplation, healing, and prayer.

The Bereavement Support Program has been established to assist those family members who have lost a loved one while they were a patient at our Virginia Mason Franciscan Health hospitals. Learn more about the program and find support group offerings.

Patient and family web pages are Internet-based tools that enable patients or their families to build web pages to keep family and friends updated on developments in the patient's condition and treatment.

The web pages are easy to access and navigate. They can display photos and information, and allow visitors who have been invited to leave messages for the patient.

The links below will take you to websites that allow you to create free patient web pages:

CaringBridge

Our patient stories speak volumes about the compassionate care we provide to patients and families. See how we’re making a difference and helping people live longer, healthier lives.

Free parking is provided for patients and visitors in parking lots on the hospital campus.

Regular visiting hours are generally from 8 a.m. to 8:30 p.m. daily. After regular visiting hours, visitors to the hospital must enter through the Emergency Services department and check in with a security officer, who can escort visitors to the patient’s room.

Children under 12 should be accompanied by an adult when visiting the hospital.

Visitors may be required to follow certain procedures, depending on the condition of the patient. The nurse staff will provide specific instructions for visiting these patients.

Visitors are welcome at St. Clare Hospital during our visiting hours. View our Visitor Information page for additional information

View our Accommodations & Amenities page for area hotel options and more.