Feedback About Transplant Care

Your thoughts regarding the care we deliver to you at Virginia Mason Franciscan Health are important to us. Your comments help us refine who we are and find ways to better meet your needs and the needs of others. We encourage you to share your thoughts and concerns with your transplant nurse or physician at 206-341-0925. In addition, you can call the Virginia Mason Franciscan Health Patient Relations Department at 206-223-6616. Lastly, United Network for Organ Sharing (UNOS) has a toll free number 888-894-6361, for patient concerns. Should any problems not be resolved to your satisfaction, please feel free to contact:

• Transplant Program Director
  Virginia Mason Medical Center
  1100 9th Ave.
  P.O. Box 900
  Mail Stop: C1-TX
  Seattle, WA  98111-0900
  206-341-0925
   
• Patient Relations Department
  Virginia Mason Medical Center
  P.O. Box 900
  Mail Stop: GB-ADM
  Seattle, WA  98111-0900
  206-223-6616
  TDD 206-223-6390
   
• United Network for Organ Sharing (UNOS)
  P.O. Box 2484
  Richmond, VA  23218

An important service is the UNOS toll-free Patient Services line: 888-894-6361 (Please do not call this UNOS number to reach your transplant center). Transplant patients, family members/friends, living donors, donor family members, and the public can call this number to:

• Discuss general information about organ donation, living donation, the transplant process, transplant policies and transplant data
• Receive a free patient information kit with helpful booklets, waiting list and transplant data, and a list of all transplant centers
• Ask questions about information on the UNOS website for transplant patients and living donors: TransplantLiving.org
• Discuss problems you may have with a transplant center related to a possible policy violation